Working with and Leading people Essay Example | Topics and Well Written Essays - 1500 words

Working with and Leading people - Essay Example Testing and assessment should also be done in this stage. The next step will be interviewing the candidates. This allows the organization to further understand a candidate. An interview should go beyond the skills in a resume or the score of a test - it should focus on how the candidate can apply the skills and scores in the work environment. For a position of call centre are much needed, a person possessing high level of communication skills and social interaction. These agents should have the capacity to handle customer service in an international set-up. Applicants should also possess technical knowledge in the fields where the agent is assigned. For call centre manager handling corporate clients, a perfect candidate would be a person that has superb leadership and management skills. He should also display mastery in receiving/conducting calls so that he can be a perfect example to the staff he is leading. Therefore he should have effective communication and interaction skills that his subordinates can emulate. For a human resources department administrator, an applicant should have excellent presentation skills and can motivate others by his inspirational and motivating speeches. Call centre business needs someone who can uplift the spirits of agents who are prone to be upset by distracting and irritating calls. This is exactly their job. A manager A manager that has a just and conscientious vision for his fellow employees, that is what a human resources manager should possess. He should have the zeal to improve his other employees in the company. To put this vision into action, the candidate for this post should have superb managerial and planning skills and capable of spearheading the organization towards staff development. He should also have sufficient knowledge in pertinent legal knowledge needed to ensure that employees will be given just compensation and benefits. Just like the human resources manager, the senior sales manager should be competent in meticulously planning the sales campaign of the company. He should be able to produce sales targets and quotas for his sales representatives. Training his sales force is his other significant responsibility. Because of this, he should have excellent presentation and training skills (Assessment and Selection, 2007). Security staff should be vigilant and physically fit for the position. Since security personnel are needed 24 hours a day, 7 days a week, applicants should also be willing to work in different 8-hour shifts. In recruiting, human resources personnel should be wary about certain legal, regulatory and ethical requirements. The first one is the character and productivity background of the applicant. HR personnel have the responsibility to look over the attitude and behaviour of its applicants. Yet in doing so, the HR should be cautious about the legal issues in recruiting. One such concern is the right of the applicants against discrimination from disability. Disability Discrimination Act 1995 in the UK protects the rights of the disabled (Employer's Forum for Disability, 2004). Aside from this, UK has various laws that will protect employee's rights, such as Race Relations Act 1976, Sex Discrimination Act 1975, and Employment Equality Regulations 2003 (Independent Police Complaints Commission, n.d., p.2). Full-time long term employees have the experience unparalleled by the new-comers. They also have the zealous concern in