Working with and Leading people Essay Example | Topics and Well Written Essays - 1500 words

Working with and Leading people - Essay Example Testing and assessment should also be done in this stage. The next step will be interviewing the candidates. This allows the organization to further understand a candidate. An interview should go beyond the skills in a resume or the score of a test - it should focus on how the candidate can apply the skills and scores in the work environment. For a position of call centre are much needed, a person possessing high level of communication skills and social interaction. These agents should have the capacity to handle customer service in an international set-up. Applicants should also possess technical knowledge in the fields where the agent is assigned. For call centre manager handling corporate clients, a perfect candidate would be a person that has superb leadership and management skills. He should also display mastery in receiving/conducting calls so that he can be a perfect example to the staff he is leading. Therefore he should have effective communication and interaction skills that his subordinates can emulate. For a human resources department administrator, an applicant should have excellent presentation skills and can motivate others by his inspirational and motivating speeches. Call centre business needs someone who can uplift the spirits of agents who are prone to be upset by distracting and irritating calls. This is exactly their job. A manager A manager that has a just and conscientious vision for his fellow employees, that is what a human resources manager should possess. He should have the zeal to improve his other employees in the company. To put this vision into action, the candidate for this post should have superb managerial and planning skills and capable of spearheading the organization towards staff development. He should also have sufficient knowledge in pertinent legal knowledge needed to ensure that employees will be given just compensation and benefits. Just like the human resources manager, the senior sales manager should be competent in meticulously planning the sales campaign of the company. He should be able to produce sales targets and quotas for his sales representatives. Training his sales force is his other significant responsibility. Because of this, he should have excellent presentation and training skills (Assessment and Selection, 2007). Security staff should be vigilant and physically fit for the position. Since security personnel are needed 24 hours a day, 7 days a week, applicants should also be willing to work in different 8-hour shifts. In recruiting, human resources personnel should be wary about certain legal, regulatory and ethical requirements. The first one is the character and productivity background of the applicant. HR personnel have the responsibility to look over the attitude and behaviour of its applicants. Yet in doing so, the HR should be cautious about the legal issues in recruiting. One such concern is the right of the applicants against discrimination from disability. Disability Discrimination Act 1995 in the UK protects the rights of the disabled (Employer's Forum for Disability, 2004). Aside from this, UK has various laws that will protect employee's rights, such as Race Relations Act 1976, Sex Discrimination Act 1975, and Employment Equality Regulations 2003 (Independent Police Complaints Commission, n.d., p.2). Full-time long term employees have the experience unparalleled by the new-comers. They also have the zealous concern in

Motivation based on the Video Case.Dick Learns About Tipping Case Study

Motivation based on the Video .Dick Learns About Tipping - Case Study Example It can either be positive or negative. In the video, Dick Solomon promises the waitress that there is one pile of one dollar bills and calls it ‘potential tip’(stimulant). This indicates that the tip will not just be unleashed for the normal service but for satisfactory service (the desire). He then tells the waitress that if he is pleased, the pile of the tip grows (positive reinforcement). Otherwise if unsatisfied, the pile shrinks (negative stimulus). As the waitress places the drinks on the table, she serves Mary the Dick’s drunk and vice versa. At that point, Dick interchanges the drinks and goes further to penalize the waitress for that mistake as they earlier agreed. The waitress does not know the salad dressings and again the pile shrinks. On bringing the dressings, the first one doesn’t appeal Dick and he goes on to deduct the tip but on tasting the second one, he finds it nice and adds some more bills to the tip. The waitress now more enthusiastic comes with two alternatives of what the two would have for dinner. Dick is dissatisfied by the options and decides to reduce the tip. At that point the waitress reactions show displeasure (the undesirable behavior). The expectancy theory assumes that people will perform better when they believe money will follow effective performance (Spector, p. 235-257). If money has a positive value for an individual, higher performance is expected (the waitress is happy when a tip is proposed). For a staff, outcomes are outcomes that are highly valued and high expectations will direct a person to make greater effort in the task (depicted by the waitress enthusiasm). In this video, Dick’s strategy was not successful. This is depicted where Mary has to come in between Dick and the waitress to be a reconciler. Mary decides to pay the meals as she saw that both Dick and the waitress were unpleased by each other. To increase the success of his attempts to motivate the waitress, Dick could hav e employed the Goal-setting theory of motivation. This theory explains how goal setting importantly relates to job performance. It states that clear and challenging goals with feedback lead to better job performance (Locke, Edwin, & Gary, p388). Goals give direction of what is expected thus indicates the efforts required. In this scenario of Dick, he could have stated from the word go what he specifically wanted. He ordered the drinks well without waiting for the waiter to suggest for him the variety of drinks they served. Similarly, he could have done so for the meal. In so doing, it would have been easier for the waitress to serve them efficiently because the goals are specific, clear, and realistic. The waitress serving her clients was an enough motivator for her to see her clients (Dick and Mary) satisfied. Again, if Dick’s feedback was appropriate as it is advocated for in this theory, the waitress could have served them better. After the waitress mentioned the type of m eal they offered, Dick just rushed to reducing the tip. Instead, he could have explained his displeasure and could have been served well. Tommy and Harry’s behavior was influenced by equity and reinforcement theories. Equity theory advocates the principle of balance, fairness and justice. Ones motivational level is thus measured against his level of perception of equity. In our case, when Tommy is standing he receives tips from two passersby while Harry who is sited receives from one passerby. On realizing this,